# How to obtain the diagnostic log before contacting support

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#### Note:

Ensure your logger is connected to the PC (via USB cable) while performing the steps given below.
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* Click the 'Logger' tab and then the 'Reflash' tab in the Navigation bar.
* Click the 'Diagnostics' tab once the 'Reflash' window opens.

Following these steps displays the diagnostics log of the logger:

* Click 'Save'.

<div align="left"><figure><img src="https://3979528544-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFiflr3JdTVky5EaTMlxu%2Fuploads%2FdZdXoqp0iFe7B1uyp3Sp%2Fimage.png?alt=media&#x26;token=64ab8827-01da-4ded-8475-5c252a7d110b" alt="" width="563"><figcaption></figcaption></figure></div>

Name accordingly and click 'Save' to save the diagnostics log at the desired location.

<div align="left"><figure><img src="https://3979528544-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFiflr3JdTVky5EaTMlxu%2Fuploads%2FRJ9wma3JCFnZEZ6pmdU6%2Fimage.png?alt=media&#x26;token=bcc24156-724d-4b39-bc73-dea7885e366a" alt="" width="490"><figcaption></figcaption></figure></div>

Click 'Close' to exit the window.

<div align="left"><figure><img src="https://3979528544-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FFiflr3JdTVky5EaTMlxu%2Fuploads%2FKxYVYDnNxnJYBuWOnjnR%2Fimage.png?alt=media&#x26;token=97f9b1b5-c309-4a0e-aaf6-e93a7210034b" alt="" width="488"><figcaption></figcaption></figure></div>