# How to obtain the diagnostic log before contacting support

{% hint style="info" %}

#### Note:

Ensure your logger is connected to the PC (via USB cable) while performing the steps given below.
{% endhint %}

* Click the 'Logger' tab and then the 'Reflash' tab in the Navigation bar.
* Click the 'Diagnostics' tab once the 'Reflash' window opens.

Following these steps displays the diagnostics log of the logger:

* Click 'Save'.

<div align="left"><figure><img src="/files/G6ipKdgCnYzXOHTDGJTA" alt="" width="563"><figcaption></figcaption></figure></div>

Name accordingly and click 'Save' to save the diagnostics log at the desired location.

<div align="left"><figure><img src="/files/89r7SA2nvEXEYbX0Nod3" alt="" width="490"><figcaption></figcaption></figure></div>

Click 'Close' to exit the window.

<div align="left"><figure><img src="/files/jkrrLUNNpyAcJanridd1" alt="" width="488"><figcaption></figcaption></figure></div>


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