DiaLog FAQs

What are the Licencing options available for DiaLog?

There are three available versions, namely, DiaLog plus, DiaLog std, DiaLog log config.

Where can we find the software links?

Software links

Can the log files be merged using DiaLog ?

Yes, by using the Batch processing option in the DiaLog Plus version.

Can we import .blf /.asc log file to DiaLog ?

No

Why log data have wrong data and time?

The Logger RTC battery might be drained. Interface logger and Reset the time. Please ensure the logger date and time is synced with the PC.

Why my configuration is not uploading to the logger?

There could be several reasons:

1. Check the USB Cable.

2. Confirm if the SD card is present in the logger (If not, please insert the SD card in the logger and format it once from the DiaLog software).

3. Contact Influx Support.

How can I move the Licence from one PC to another?

• Open the Licence Manager from the DiaLog Help section.

• Note down the Activation identification code, and deactivate the Licence from the existing PC.

• In the new PC, use the I Moved from Another PC option.

My DiaLog software shows that my licence has expired; what should I do? Will the software stop working?

The standard SLA period for DiaLog Software is one year (Key-based and Dongle-based Licence can be purchased with a longer SLA duration); once the SLA period is complete, the software will start showing the Licence Expiry notification. Once the Licence expires, you will no longer be eligible to get New software or firmware updates. The GNSS Map overlay feature in the DiaLog Plus Version will be disabled as it is subscription-based. All the other functions will not be affected.

Why is the GPS Map function not working in my DiaLog?

There could be several reasons:

1. Ensure that you have an active internet connection.

2. If you use the corporate connection, ensure the proxy is disabled.

3. Map overlay will be disabled if you don't have an active License.