# ReXdesk FAQs

<details>

<summary>CAN we monitor live data?</summary>

Yes, options for Live trace are available.

</details>

<details>

<summary>Where can we find the software links?</summary>

[<mark style="color:blue;">Software Links</mark>](https://docs.influxtechnology.com/software-links/software-links/rexdesk-software-links)

</details>

<details>

<summary>Why is ReXgen not getting interfaced with the ReXdesk?</summary>

Please ensure that you have installed the driver. If not, you can find it under the influx technology folder under the start menu.

</details>

<details>

<summary>What are the main features available with ReXdesk?</summary>

CAN live view, filter, trigger, sleep modes, and DBC options.

</details>

<details>

<summary>What are the supported data formats?</summary>

csv, mf4, mat, asc, blf

</details>

<details>

<summary>Why my logger is not getting Detected?</summary>

Ensure the ReXgen Driver is installed on your computer; refer to the ReXgen Support page for instructions.

</details>

<details>

<summary>Why is ReXdesk not opening after installation?</summary>

Make sure that Visual C++ Redistributable x64 is installed. Click [<mark style="color:blue;">here</mark> ](https://docs.influxtechnology.com/software-links/software-links/rexdesk-software-links)for all software links

</details>

<details>

<summary>Why does exported CSV data have gaps in it?</summary>

ReXdesk Doesn’t export data after Interpolation or Resampling; the data is recorded and timestamped as received from the CAN bus. The gaps will be due to the difference in the transmission rate of various CAN messages.

</details>


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