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Frequently Asked Questions

This space lists all the answers to generally/frequently asked questions about Influx Products.

ReXgen Series

Rebel Series

Configuration Software(s)

K-Series

ReXgen 1 FAQs
ReXgen 2 FAQs
ReXgen 2 IMU FAQs
ReXgen Air FAQs
Rebel CT FAQs
Rebel LT FAQs
ReXdesk FAQs
DiaLog FAQs
K-CAL FAQs
Module Analyser FAQs
StreamLog FAQs
K-Box FAQs
K-TC FAQs
K-AN8 FAQs

ReXgen Series

ReXgen 1

ReXgen 2

ReXgen 2 IMU

ReXgen Air

ReXdesk

Rebel Series

Rebel LT

Rebel CT

DiaLog software FAQ

K-Box FAQs

Can we interface ReXgen with K-Box?

Yes, It will work with K-box, but you must power the K-Box separately since ReXgen doesn't have Auxilary Power Out.

Does K-Box log data within the device?

A data logger should be clubbed with K-box to log data. K-Box doesn't store data inside it, but we can have ReXgen/Rebel or any third-party CAN loggers connected with it to store the data.

Is it Possible to interface K-Box with any CAN data logger?

Yes, it is possible.

What is the thermocouple and ADC resolution and accuracy of K-Box?

Thermocouples ±0.08%. And ADC(16bit)- ±0.0015% of FS

Can current be measured using a K-Box?

K Series analogue input doesn't support logging of current directly. Users can use a current clamp with voltage output.

Where can I get the Pinout details for a K-Box device?

Where can we get the links to the software associated with K-Box?

How to generate DBC for K-Box?

Post the configuration of the K-Box channels, save the settings and then click on export; the software asks for the location and clicks save. It will save the file as >DBC.

PinOut details
K-Series Software Links
https://youtu.be/epyMetdvFz0

Rebel CT FAQs

What is different from other products

CT is more rugged with IP 65 rating and can support up to 7 CANbus and Flexray. One of the most powerful logger that supports advanced protocols like xCP/CCP.

Does it support an SD Card & what is the maximum storage capacity of the logger?

SDHC up to 128GB

How to install drivers for this logger?

It is available under the influx technology folder in the Start menu. If it is not availble there, then please install from the Influx technology support page. https://www.influxtechnology.com/support

What is the current consumption of this logger?

250 to 400mA in operation, <2mA in power-down mode

How can I move the Licence from one PC to another?

Open the Licence Manager from the Dialog Help section, Note down the Activation identification code, and De Activate the Licence from the existing PC. In the new PC, use the I Moved from Another PC option.

Why my logger is not recording CAN Data?

There could be several reasons:

  1. Ensure that you have configured the correct Baud Rate.

  2. Make sure the physical connections are correct.

  3. Ensure CAN Bus is terminated.

For more info, refer to our website's Troubleshooting flow chart in Dialog Help or the CAN Troubleshooting guide.

Why is the logger not recording OBD data?

There could be several reasons:

  1. Ensure that you are using the Proper Tester and Module Ident in ISO settings

  2. Ensure that the PID added is supported by the vehicle or not

  3. Disable Send start section and Sample only valid PID option in ISO settings

Why is the logger not recording GNSS data?

There could be several reasons:

  1. Ensure that the GNSS bus is added to the configuration

  2. Ensure that the GNSS antenna is interfaced with the logger

  3. Ensure that the vehicle is not inside any location where a satellite signal is not available

  4. If the CAN bus is logged along with GNSS, make sure that CAN Bus is active; if the CAN bus is not active, GNSS logging will stop after some time.

How can I get data from the logger SD card?

You can retrieve the data from the Rebel logger in two ways:

  1. Using the Dialog software via USB cable from the Rebel Explorer option

  2. Directly from the SD card by plugging it into the PC

My logger is recording data at the wrong time; what should I do?

Rebel Data loggers use Rechargeable batteries for the RTC; if the logger is not used for several weeks, the battery voltage will get low. You can plug the logger into a 12V power source and leave it for more than 12 hr to charge the cell. Once charged, you can set the time and confirm if the logger is keeping time. If the logger shows the wrong time, the battery might be dead and need to be replaced.

My logger is not connecting to StreamLog; what should I do to diagnose the issue?

There could be several reasons:

  1. Ensure that the SIM card is active and has sufficient data

  2. Ensure that the GPRS/LTE antenna is connected to the logger

  3. Check the Server and APN settings of the logger

  4. Ensure the logger serial number is added to the StreamLog administration tab.

  5. Test the connection with Streamlog Assistant. Refer Rebel Support page for the instruction manual.

My Dialog software is showing software licence expired, what should I do? Will the software stop working?

The standard SLA period for Dialog Software is one year (Key-based and Dongle-based Licence can be purchased with a longer SLA duration); once the SLA period is complete, the software will start showing the Licence Expiry notification. Once the Licence expires, you will no longer be eligible to get New software or firmware updates. The GNSS Map overlay feature in Dialog Plus Version will be disabled as it is subscription-based. All the other functions will not be affected.

I have connected the instrumentation device to Aux CAN1, but it is not powered ON. Why?

Ensure that the AUX Power settings are enabled in the configuration properties. Refer K-series Support page for more information.

How can I access the SD card of the Rebel CT logger?

A Flap protects the SD Card inside a Rebel CT logger. It can be opened by pressing the flap from the top and lifting it.

Which type of SD card will be purchased if my existing SD card is damaged?

Influx Technology recommends Sandisk Extreme Pro SD cards for its data loggers.

Where can I find the information about the LED if the LED functions written on my logger got erased?
  • F1. CAN 1 (MS) Bus traffic.

  • F2. Data Logger is configured and ready.

  • F3. Instrumentation/Trigger status.

  • F4. GPS status—flashes when acquiring data.

  • F5. CAN 0 (HS) Bus traffic.

    • Status. On—waiting, Flashing—Logging. Connect. They on—connected (USB/WIFI/LTE). SD Card. They are connected.

    • CN—Connect—ON—connected to StreamLog or DiaLog, Blinking—attempting to connect or active communication.

Why is the GPS Map function not working in my Dialog?

There could be several reasons:

  1. Ensure that you have an active internet connection

  2. If you are using the corporate connection, make sure the proxy is disabled

  3. Map overlay will be disabled if you don't have an active License

ReXgen Air FAQs

What happens if the logger storage gets full?

The logger can continue logging after deleting the first file on a FIFO basis or can stop logging and be configured via ReXdesk, which has the option to format the logger. (FIFO is enables by default.)

Can we interface rexgen with KBOX?

Yes, It will work with Kbox, but you will need to power the KBox from a separate power source since ReXgen doesn’t have Auxilary Power Out

Where can I get the Driver installer?

It is available under the influx technology folder in the Start menu.

What is the current consuption of ReXgen Air?
  • Normal (usage without Cloud) <120mA at 12V

  • Normal (usage with Cloud) <300mA

  • Normal sleep <21mA

  • Deep sleep <10mA

How to get real-time physical data?

ReXgen Air doesn't provide real-time physical data; the user will have to retrieve the data log and post-process using a DBC file to view the physical data.

Is it possible to have 4-channels CAN FD?

Yes, separate products support those configurations.

Why is my ReXgen AIR not uploading data to FTPS server?

There could be several reasons:

  1. Ensure that the SIM card is active and has sufficient data.

  2. Ensure that the GPRS/LTE antenna is connected to the Logger.

  3. Check the Server and APN settings of the logger

ReXgen 1 FAQs

What happens if the logger storage gets full?

The logger can continue logging after deleting the first file on a FIFO basis or can stop logging and be configured via ReXdesk, which can format the logger. (FIFO is enabled by default.)

Is it possible to interface ReXgen 1 with KBOX?

Yes, It will work with Kbox, but you must power the KBox from a separate power source since ReXgen doesn’t have Auxilary Power Out.

Where can I get the Driver installer?

It is available under the Influx technology folder in the Start menu.

What is the current consumption of ReXgen 1?

Normal Operation: up to 50 mA at 12 V, Normal Sleep <17mA & Deep Sleep: <2 mA

How to get real-time physical data?

ReXgen doesn't provide real-time physical data, user will have to retrieve the data log and post-process using a DBC file to view the physical data.

ReXgen 2 FAQs

What happens if the logger storage gets full?

The logger can continue logging after deleting the first file on a FIFO basis or can stop logging and be configured via ReXdesk, which can format the logger. (FIFO is enabled by default.)

Is it possible to interface ReXgen 2 with KBOX?

Yes, It will work with Kbox, but you must power the KBox from a separate power source since ReXgen doesn’t have Auxilary Power Out.

Where can I get the Driver installer?

It is available under the Influx technology folder in the Start menu.

What is the current consumption of ReXgen 2?

<87mA in full operation and <2mA when CAN is not active

How to get real-time physical data?

ReXgen doesn't provide real-time physical data, user will have to retrieve the data log and post-process using a DBC file to view the physical data.

How to enable Pass-thru funtionallity of a ReXgen logger (J2534)?
Where can i get the Pinout details for this logger?

Why my logger is not getting Detected?

Ensure the is installed on your computer.

Where can I find the Pinout details for ReXgen Air?

How to enable Pass-thru funtionallity of a ReXgen Air logger (J2534)?

How to enable Pass-thru funtionallity of a ReXgen logger (J2534)?

Where can I find the Pin out details for ReXgen 1?

Where can I find the Pin out details for ReXgen 2?

Pinout details
Rebel Driver
ReXgen Air Pinout details
ReXgen as Pass-Thru
ReXgen as Pass-Thru
ReXgen 1 Pinout details
ReXgen 2 Pinout details.
ReXgen as Pass-Thru

Module Analyser FAQs

Can I transfer the license to a different pc?

Yes, that’s possible. Attach licence documentation.

Can I use the same license on multiple PC using only 1 PC at a time?

No, that will not be possible. You must deactivate the license and use the same key on the second PC.

What are the interfaces supported by the Module analyser?

ReXgen, Rebel series, Kvaser Leaf, Peak FD.

Can we import .blf / .asc log file to module analyser

Yes, only if exported from Module Analyser.

K-AN8 FAQs

Is it possible to stack multiple K-AN8 devices?

Yes, it is possible.

Do we need to install drivers for K-AN8?

No, you don't need a driver for the k-series; it makes use of CAN to USB pass-thru driver

What is the resolution for K-AN8?

16bit

What is the accuray for K-AN8?

±0.0015%

What is the Voltage range a K-An8 can accept?

Up to ±80VDC

Why can't I log all the channels at 10 kHz?

This is due to the limitation of the CAN bus; when two signals are logged at 10 kHz using a K-Box configured to work on a 1 Mbps CAN bus, the bus load will be maximum.

Why do I need a K-Bob?

K-BoB is a BNC breakout box that needs to be used with K-Box or K-AN8.

Is it possible to connect multiple K-boxes?

Yes, Multiple K-series devices can be Daisy chained; ensure that all the K-Boxes have unique CAN IDs, refer K Series manual for more info.

How can I add a formula or table to an ADC channel?
Can K-Box be connected to vehicle CAN Bus?

Connecting the K-Box to the vehicle CAN Bus directly is not recommended since the K-Box will start sending CAN messages to the whole vehicle CAN Network. This can cause issues in the vehicle if the identifiers K-Box used are the same as those used by any other node in the network.

K-TC FAQs

What are the various modes in which a K-TC device can be used?

This single K-TC device from Influx can work in three different and unique modes to suit the customer's requirements:

  • Thermocouple data to the PC- Measure the thermocouple data and put it onto a CAN/FD network for other modules/ECUs to view.

  • Stand-alone Data logging- The TC logger has an integrated 8Gb eMMc storage that allows you to log timestamped temperature data and store it on the device (for years), eliminating the need for additional data logging devices.

  • USB connected to a PC- allows you to configure, calibrate and view your data using a single device (using the oscilloscope option).

What software is supplied with the TC device?

Two free software are supplied with the TC device, namely:

  • Influx K-Cal- Configuration software for Windows® and configurable via a DBC file.

  • TC Logger software- to manage the stand-alone data logging functions

How accurate is the K-TC module?

Accuracy-±1deg.

The K-Tc module offers an accuracy of ±1°C, indicating that temperature readings can be expected to fall within a one-degree margin of error. This level of precision is suitable for a range of applications, ensuring reliability in temperature measurements.

What is the resolution of the K-TC module?

Resolution 0.0001deg C

The resolution of the K-Tc module is 0.0001°C. This means that the module can provide temperature readings with a level of detail such that temperature differences as small as 0.0001°C can be discerned and displayed. This finer resolution allows for more precise temperature measurements, making the module suitable for applications where detailed and accurate temperature information is essential.

What are the type of thermocouple that are compatible with the TC device?

J, K and T-type thermocouples (up to 8, 16 or 32 thermocouple connections at a 20Hz sampling rate) are used.

Depending on the configuration, the K-TC is compatible with J, K, and T-type thermocouples, supporting up to 8, 16, or 32 thermocouple connections. The device operates at a 20Hz sampling rate, allowing for rapid and simultaneous data acquisition from multiple thermocouples of the specified types. This versatility in thermocouple compatibility makes the TC device suitable for various temperature measurement applications, accommodating various temperature ranges and environmental conditions.

Is this device isolated? If yes, then how?

Yes, the K-TC device is Galvanically isolated. The isolation is provided across

  • Enclosure

  • Power

  • CAN BUS

  • USB

  • Independent TC boards {group of 8 (connected) thermocouples- each galvanically isolated}.

Galvanic isolation enhances safety and prevents unwanted electrical interactions and is achieved by physically separating different parts of the device to eliminate direct electrical connections. In the case of the K-TC device, this isolation spans the enclosure, power supply, CAN BUS, USB, and independent TC boards. Each group of 8 connected thermocouples has its galvanic isolation, ensuring that electrical signals from one thermocouple group do not interfere with others.

The importance of galvanic isolation lies in preventing ground loops and minimizing the risk of electrical faults. Ground loops can introduce unwanted currents, noise, and potential safety hazards in the system. By isolating different sections of the device, galvanic isolation effectively breaks potential paths for undesirable electrical currents, safeguarding both the equipment and the connected thermocouples. This feature is particularly critical in applications where accurate and reliable temperature measurements are essential, as it helps maintain signal integrity and reduces the likelihood of errors or safety risks arising from electrical interference.

Why is it important to galvanically isolate the CAN bus and the USB port?

To protect the device and your laptop when used in high-voltage environments.

Isolating the CAN bus and the USB port in the device is crucial for safeguarding both the equipment and connected devices, mainly when operating in high-voltage environments. This isolation is a protective barrier, preventing potential electrical issues or surges from reaching and damaging the device or the connected laptop. Creating an isolated barrier significantly reduces the risk of voltage spikes, ground loops, or other electrical disturbances affecting the CAN bus and USB port. This protective measure ensures the overall integrity and longevity of the equipment, minimizing the potential for damage and malfunctions in scenarios with high voltages.

Can the K-TC modules be calibrated and certified? Is this possible?

Yes, our K-TC device can be professionally calibrated (on demand) and certified.

What is the function of WakeOnCAN?

WakeOnCAN enables K-TC modules to power up and down in deep sleep mode.

This enables K-TC modules to power up and down while in deep sleep mode in response to activity on the CAN bus. This feature allows the device to conserve power by entering a low-power or deep sleep state when not actively capturing data from the CAN bus. When activity is detected on the CAN bus, the WakeOnCAN functionality triggers the device to wake up from deep sleep mode, ensuring it is ready to receive messages on the bus and capture thermocouple data. This capability is beneficial for optimizing power consumption in scenarios where intermittent data capturing is expected.

Where can I download the drivers for installation?

C:\Program Files (x86)\Influx Technology\Influx K-Cal\TCxxDriver

Where can I get the Pinout details for a K-TC device?
Can Pin-3 be used as Power Ground?

No, as Pin-3 is for Signal Ground and Pin-5 is for Power Ground.

It's crucial to adhere to the correct pin assignments to ensure proper functionality and prevent potential issues related to grounding in your system.

Can I daisy chain the K-TC modules?

Yes. Multiple K-TC devices can be stacked/daisy chained together using a DB9 to DB9 cable (INF4305.0) to cater to the need for multiple thermocouples.

Is it possible to interface K-TC with any CAN data logger

Yes, it can be interfaced with ReXgen and Rebel from Influx.

The free K-CAL software also facilitates the export of the necessary DBC file, enabling compatibility with any 3rd party datalogger of your choice. This flexibility in interfacing allows you to integrate the K-TC seamlessly into various data-logging setups, providing versatility and compatibility with various data-logging solutions.

Can the K-TC log data by itself? How long can it log data in this stand-alone mode?

Yes, the K-TC can be used for stand-alone data logging. It has an integrated 8 GB eMMc storage, which lets you store years of data without using a PC.

Is separate software needed to configure a TC device to function as a stand-alone data logger?
Is it possible to record data to the EMMC storage and transmit it over the CAN Bus simultaneously?

Yes, recording data to the EMMC storage simultaneously and transmitting it over the CAN bus is possible. This capability enables the system to store data locally for later retrieval while transmitting real-time information over the CAN bus for immediate communication or analysis. This simultaneous recording and transmission feature can be advantageous in applications requiring redundancy, data backup, or real-time data sharing.

Is it possible to connect more then 1 K-TC to K-CAL software?

Yes.

It is possible to connect multiple K-TC devices to the K-CAL software. The software simultaneously supports the connection and configuration of up to 5 K-TC devices. This capability allows for efficient management and configuration of multiple devices, streamlining the setup process and allowing users to work with several K-TC modules concurrently within the K-CAL software environment.

ReXgen 2 IMU FAQs

What happens if the logger storage gets full.

The logger can continue logging after deleting the first file on a FIFO basis or can stop logging and be configured via ReXdesk, which has the option to format the logger (FIFO is enabled by default.)

Is it possible to interface ReXgen 2 IMU with KBOX?

Yes, It will work with Kbox, but you will need to power the KBox from a separate power source since ReXgen doesn’t have Auxilary Power Out

Where can I get the Driver installer?

It is available under the Influx technology folder in the Start menu

Where can I find the Pin out details for ReXgen 2 IMU?

You can find that under the help section in the Rexdesk software

What is the current consuption of ReXgen 2 IMU?

<87mA in full operation and <2mA when CAN is not active

How to get real-time physical data?

The user needs to use the DBC file; post-collection, it can be exported as CSV.

Does the ReXgen logger LEDs indicate status of GNSS logging?

No, Please wait for at least 2 mins before starting the trial. The logger will need a fix from at least four satellites to produce good location data.

What is the GNSS accuracy for ReXgen 2 IMU?

2.5m CEP

Does it support any format other than DBC?

Yes, the logger can log CAN and LIN signals, supporting both DBC and LDF formats.

Is it possible to see live trace with ReXgen 2 IMU?

Yes

Are there any other connectors available apart from DB9?

No, But modifications can be done for bulk orders on demand.

How to enable Pass-thru funtionallity of a ReXgen logger (J2534)?

K-Series

Configuration Software(s)

Rebel LT FAQs

Is the Rebel LT isolated?

Rebel LT has USB isolation that protects the device and your laptop when used in high-voltage environments.

Isolating the USB port in the device is crucial for safeguarding both the equipment and connected devices, mainly when operating in high-voltage environments. This isolation is a protective barrier, preventing potential electrical issues or surges from reaching and damaging the device or the connected laptop. Creating an isolated barrier significantly reduces the risk of voltage spikes, ground loops, or other electrical disturbances affecting the USB port. This protective measure ensures the overall integrity and longevity of the equipment, minimizing the potential for damage and malfunctions in high-voltage scenarios.

What is the current consumption of this logger (@12V)?
  • In operation- 250 to 350mA

  • Power-down mode <2mA in

  • Sleep mode- 80mA

Is It possible to collect standard OBD data?
What could be the resons behind my logger not recording OBD data?

There could be several reasons:

  • Ensure you use the Proper Tester and Module Ident in ISO settings.

  • Ensure that the PID added is supported by the vehicle or not.

  • Disable the Send start section and Sample only valid PID option in ISO settings.

Does it support SD Cards & what is the maximum storage capacity of the Rebel LT?

The Rebel LT data loggers are equipped with SDHC card slots, offering up to 64GB capacities, enabling extended recording durations and accommodating large datasets. This flexibility allows users to tailor their data acquisition needs to various project requirements, from short-term monitoring to long-term data collection campaigns.

Which type of SD card will be purchased if my existing SD card is damaged?

Sandisk Extreme Pro SD cards are highly recommended to ensure optimal performance and data integrity with Influx Technology's data loggers. Influx does not guarantee the smooth functioning of the logger with any other SD cards available.

Can I get the data from the logger SD card?

You can retrieve the data from the Rebel logger in two ways:

  1. Using the Dialog software via USB cable from the Rebel Explorer option

  2. Directly from the SD card by plugging it into the PC

How can I access the SD card of the Rebel LT logger?

A Flap protects the SD Card inside a Rebel LT logger. It can be opened by pressing the flap from the top and lifting it.

My logger is recording data at the wrong time; what should I do?

First, connect your Rebel LT to your computer and open DiaLog software. Click on "Set Time" from the top menu to sync your Data Logger's time with your computer's time. It's important to note that Rebel Data Loggers use rechargeable batteries for the RTC. The battery voltage may decrease if the logger is not used for several weeks. In such cases, you can plug the logger into a 12V power source and leave it for more than 12 hours to charge the battery. Once charged, you can set the time and confirm if the logger keeps time accurately. If the logger shows the wrong time, the battery might die and need replacement.

Can I reconfigure the Rebel LT by inserting a preconfigured SD-Card?

Note: Ensure to format the SD card using the Rebel LT atleast once before using.

1) Insert the SD Card into the PC

2) Open Dialog

3) Right-click on the configuration which you wish to send to the logger

4) Choose Send configuration to SD card

5) Choose the SD Card

6) Select 5.3 Version Firmware

7) Insert the card in the Logger and power ON the logger

Can I power up the instrumentation upon connection?
Where can I find the information about the LED if, LED functions written on my logger got erased?
  • F1. CAN 1 (MS) Bus traffic.

  • F2. Data Logger is configured and ready.

  • F3. Instrumentation/Trigger status.

  • F4. GPS status—flashes when acquiring data.

  • F5. CAN 0 (HS) Bus traffic.

    • Status—On—waiting, Flashing—Logging.

    • CN—Connect—ON—connected to StreamLog or DiaLog, Blinking—attempting to connect or active communication.

Is there a free version of the software to configure the Rebel LT?
How does the Rebel LT recognise when it should go into the power-down mode, and how does it exit from this mode?

Rebel LT goes to power down mode after both the CAN Buses stop sending CAN messages; the device will wait for the time specified by the user while making the configuration and then goes to power down mode. The device can exit from the power down mode when it receives any CAN message on CAN 0 or CAN1.

K-CAL FAQs

Can I use KTC device using the USB power for standalone datalogging?

KTC8 and KTC16 can be powered via an external USB if the USB can supply enough power, but it is not recommended to use a USB for powering the device.

Can I connect multiple K-series devices together?

Yes, several K-series devices can be connected on a single CAN Bus.

Is there a possibility to customise the CAN Identifier used by the devices?

The K-Cal software allows you to name and customise the CAN Identifiers.

How can I calibrate the K-series devices?

K-Cal has an inbuilt calibration tool that can be used to calibrate the device.

Can I apply formulas or tables on analog and digital data recorded by Kbox?

K-Cal allows you to create and assign formulas or tables to each channel.

Where can I get the Pinout details for a K-AN8 device?

Where can we get the links to the softwares associated with K-AN8?

Refer

It's important to note that each K-TC module within the chain should have a unique CAN ID to avoid conflicts and ensure proper communication. Refer to the for detailed instructions and information on setting up unique CAN IDs for each module.

Yes, the K-TC logger has a separate software, so it can be configured to function like a stand-alone data logging device. 'The TC-Logger' software, can be downloaded from the page.

Video Tutorial-

Where can i get the Pinout details for this logger?

How to install drivers for this logger?

Search for "Rebel Drivers" in the Windows Search bar. If not found, install from C:\Program Files (x86)\Influx Technology\DiaLog5.3.0.0\RebelDrivers

Why my logger is not getting Detected?

Ensure the is installed on your computer.

My logger is not recording CAN data, what can I do to fix it?

There could be several reasons:

  1. Ensure that you have configured the correct Baud Rate.

  2. Make sure the physical connections are correct.

  3. Ensure CAN Bus is terminated.

For more info, refer to our website's Troubleshooting flow chart in Dialog Help or the CAN Troubleshooting guide.

The Rebel LT data logger can fully record standard OBD-II live data. Influx Technology's Dialog software provides pre-configured options for commonly used OBD PIDs (parameter IDs), streamlining the configuration process for efficient data acquisition. For a step-by-step guide, view thiss .

Ensure that the AUX Power settings are enabled in the configuration properties. Refer to the K-series Support page for how to do this

DiaLog Configurator is a free software enabling users to configure a Rebel LT device and covers basic functionality. In comparison, the other versions of DiaLog software can be purchased depending on the user's requirements. Click to view the features of each DiaLog version

Where can we find the software links?

Is it possible to log/save data using K-box(independently)?

The K-Box is designed to be part of a robust data acquisition team. While it can't log/save data independently, connecting it to a CAN datalogger or interfacing it with K-Cal software enables extensive data capture. Combined with a datalogger, the K-Box transforms into a data acquisition powerhouse, giving you a comprehensive picture of your system's health. Whether you choose a CAN datalogger or K-Cal software, the K-Box is designed to integrate seamlessly and empower you with the data you need to optimize your system's performance.

Where can I get the DBC file for the K-series device?

After interfacing the desired K-series device with the K-CAL software, you can generate a DBC file for any K-series device.

Does K-series device support Sleep Mode?

Yes, all the devices support sleep modes.

PinOut Details
Software Links
PinOut Details
Software Links
How to configure K-TC for logging.
ReXgen as Pass-Thru

K-Box

K-AN8

K-TC

K-CAL

ReXdesk

DiaLog

K-CAL

StreamLog

Module Analyser

Pinout Details
Rebel Driver
tutorial video
here!
here!

StreamLog FAQs

Can we host StreamLog in AWS?

Yes. (Please get in touch with Influx Support)

How to check whether logger got connected to StreamLog.

Test the connection with Streamlog Assistant. If the CN light is Bold, it means connected, and the logger can be seen in the stream log under connection status. (Please ensure the USB is not connected) Refer Rebel Support page for the instruction manual.

How to assign stream rates for the parameter?

It can be assigned on the Stream Channels tab on the configuration page.

How many parameters can we see online?

It is recommended between 10 to 15 critical parameters, As we have to pack the data per the bandwidth provided by the telecom provider.

If I Have a 4G sim, can I see data online?

No, that would not be possible directly. Our data loggers are end-to-end encrypted. You will need to have a streamlog to see data online.

Can I add all the logged data into the stream?

No, each Stream DAQ has its limit. The limit depends on the size of each parameter added.

Can I enable auto-upload of IVD files?

Yes, it can be enabled on request.

Is it possible to access StreamLog data from any application other than Dialog?

External applications can access the database. Contact Influx Technology for more details.

Is there any way to automatically export stream data from StreamLog?

Users can use the Task tool in streamlog to automatically export the stream data via email or FTP. Refer streamlog guide for more info.

Software Links
https://youtu.be/dSwuI78PcH0

ReXdesk FAQs

CAN we monitor live data?

Yes, options for Live trace are available.

Why is ReXgen not getting interfaced with the ReXdesk?

Please ensure that you have installed the driver. If not, you can find it under the influx technology folder under the start menu.

What are the main features available with ReXdesk?

CAN live view, filter, trigger, sleep modes, and DBC options.

What are the supported data formats?

csv, mf4, mat, asc, blf

Why my logger is not getting Detected?

Ensure the ReXgen Driver is installed on your computer; refer to the ReXgen Support page for instructions.

Why is ReXdesk not opening after installation?
Why does exported CSV data have gaps in it?

ReXdesk Doesn’t export data after Interpolation or Resampling; the data is recorded and timestamped as received from the CAN bus. The gaps will be due to the difference in the transmission rate of various CAN messages.

DiaLog FAQs

What are the Licencing options available for DiaLog?

There are three available versions, namely, DiaLog plus, DiaLog std, DiaLog log config.

Can the log files be merged using DiaLog ?

Yes, by using the Batch processing option in the DiaLog Plus version.

Can we import .blf /.asc log file to DiaLog ?

No

Why log data have wrong data and time?

The Logger RTC battery might be drained. Interface logger and Reset the time. Please ensure the logger date and time is synced with the PC.

Why my configuration is not uploading to the logger?

There could be several reasons:

  1. Check the USB Cable.

  2. Confirm if the SD card is present in the logger (If not, please insert the SD card in the logger and format it once from the DiaLog software).

  3. Contact Influx Support.

How can I move the Licence from one PC to another?
  • Open the Licence Manager from the DiaLog Help section.

  • Note down the Activation identification code, and deactivate the Licence from the existing PC.

  • In the new PC, use the I Moved from Another PC option.

My DiaLog software shows that my licence has expired; what should I do? Will the software stop working?

The standard SLA period for DiaLog Software is one year (Key-based and Dongle-based Licence can be purchased with a longer SLA duration); once the SLA period is complete, the software will start showing the Licence Expiry notification. Once the Licence expires, you will no longer be eligible to get New software or firmware updates. The GNSS Map overlay feature in the DiaLog Plus Version will be disabled as it is subscription-based. All the other functions will not be affected.

Why is the GPS Map function not working in my DiaLog?

There could be several reasons:

  1. Ensure that you have an active internet connection.

  2. If you use the corporate connection, ensure the proxy is disabled.

  3. Map overlay will be disabled if you don't have an active License.

Where can we find the software links?

Make sure that Visual C++ Redistributable x64 is installed. Click for all software links

Where can we find the software links?

Software Links
here
K-Box Manual
K-TC manual
Software links